PROGRESS TECHNOLOGY - Terms and Conditions

Payment & Shipping – All prices posted are In US dollars.  Shipments are only available to addresses within the United States.  We can not ship outside the US at this time. 

We accept VISA, MasterCard, or Paypal.  All credit cards are processed through Paypal.  Shipping and handling fees are added to the purchase price at checkout.  Shipping times are varied per item. Most products will ship within 2-3 business days. Some items are special order and may not ship within 2-3 days.  We will notify you via email if any delays in shipping should they occur.

Taxes - Sales tax at a rate of 7.75% apply to all orders shipped in the state of California. Sales tax will be added to your order at checkout.

Damaged Shipments - Should an item be received damaged, you must notify the shipping company immediately.  We are not responsible for any damaged product signed for by or on behalf of the customer.  Please inspect all boxes of a shipment before signing for them.  Note all damages to the driver prior to signing.  If a damaged product is signed for and you do not immediately report the problem to the carrier, the customer (you) will be responsible for the costs of the replacement parts.

Cancellations, Returns & Refunds – The Progress Group, Inc. strives to do our best to get the product you need to you promptly. Restocking fees will be charged on orders cancelled prior to shipment unless you do not agree to a backorder. You must contact us about any product returns that are necessary immediately (not to exceed five working days from date received). Failure to do so within the time limit will forfeit any type of return agreement. If you received a product different than what you ordered, we will offer an exchange or a credit. If you ordered the wrong product, or you are returning a product for any reason, you will be responsible for shipping (both ways) and a 20% restocking fee. All return shipments must have a Return Goods Authorization Number (RGA).  After receiving an RGA, all orders must be returned (sent with carrier) within 10 business days. Failure to return within the allotted 10 days will forfeit a full refund. We are under no obligation to refund any payments if you do not send the item in the allotted time period. We may offer partial refunds if we deem necessary to do so. All returns must have tracking codes and be insured otherwise any damage or item that does not make it to us in "new" condition will not receive the full refund. All items must be shipped in their original packaging and all boxes, parts, and documentation must be intact.  Upon receipt of product at our Anaheim, CA warehouse, The Progress Group, Inc. will refund the purchase price, less any restocking fees or handling fees.
 
Out of Stock/Discontinued Items - Although a product on our site is listed as available, the item may be out of stock or discontinued. We strive to ensure these items are marked out of stock or unlisted, but we may miss an item. If an item is out of stock, we will tell you and you can wait for the item to become in stock or we can refund your money. If you continue to keep the order and it is a special order, you cannot cancel the order unless you pay a fee equivalent to the restock fee. If an item is discontinued, we will let you know and either refund or suggest a replacement item. We cannot guarantee that an item is in stock and therefore if you want to know prior to ordering, feel free to contact us via email or telephone.

Damages - The Progress Group, Inc. and anyone associated with TPGI is in no way responsible for errors or accidents that occur while installing products purchased from TPGI. We will not refund any money or pay any damages caused by you or anyone else (including hired professionals) incurred during installation.  Please see our Warranty for further information. We have technical support available via telephone and email to help with your installation.

Trademarks and photographs- Any photographs, illustrations and representation of our products may not be the actual item(s). We create many photographs in-house, and receive some photos from other suppliers. Any image that TPGI is using without authorization will be removed upon notification by the rightful owner. Please inform us via email, and we will then take appropriate action such as removal of the image from our website.

Litigation - Litigation will occur in the state of California. Per our policies, the maximum amount of damages will be no more than the item's purchase price minus the shipping fees incurred by us. Any consequential damages cannot be litigated.

Disclaimers - You agree to the disclaimer below. If you do not agree, please do not purchase products from The Progress Group, Inc.

These policies are subject to change at any time and must be followed strictly. Any contract to purchase from TPGI will follow the terms listed above. Please do not purchase if you do not agree to the term